http://ow.ly/6gHW2
Article by Debra Donston-Miller appearing on infoweek.com
This article touches on 5 anticipated trends that the use of social media networks will cause over the next 5 years.
The author projects that the 5 following areas will be impacted through the increasing use of social media:
1. Organizations will "flatten";
2. Customers will be a bigger part of the corporate community;
3. Customer service models will change dramatically;
4. Internal social networks will be the new intranets;
5. The marketing function will continue to expand.
The author makes some interesting points about all the topics referenced above. There certainly are some unique new trends that will continue to develop as result of the increased presence of social media networks.
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